Terms and Conditions

  • The use of this site is to make legal purchases of spectacle frames, sunglasses and contact lenses from a reputable company owned by an optometrist.
  • We reserve the right to suspend a purchase if the transaction appears to be suspicious or fraudulent.
  • The order of spectacles lenses and contact lenses must be accompanied with a valid prescription from an optometrist or ophthalmologist, with the script not older than 24 months.
  • Prescriptions older than 24 months will not be dispensed.
  • Door to door deliveries are within main cities in South Africa, only during working hours.
  • Proof of ID may be requested upon delivery of the purchase.
  • Normal delivery is between 5 to 7 working days, however delays may occur in the case of stock availability and special orders and requests.
  • Any backorders will take 2 to 6 weeks from suppliers. You will be contacted via email of any delays.
  • Kindly contact us within 24 hours if the incorrect product is delivered or product is received damaged. All queries made via email: orders@iseeonline.co.za or whatsapp or call 065 817 8192.
  • All transactions are in SA rands.
  • Payment can be made EFT, through medical aid or Pay Gate.
  • In the case of us claiming from medical aid, the product will only be dispensed once medical aid has paid in full. The customer is liable for any short payments before delivery of product.
  • Product prices may vary in accordance to different prescriptions.
  • Sunglass prices may vary according to variation in lens colours or specifications.
  • Should there be any errors whatsoever with description or price of an item, we reserve the right to cancel the transaction and refund any amount already paid.
  • Only single vision prescription spectacles can be ordered online. Bifocal and multifocal prescription spectacles require further measurements which can be done in store.
  • I SEE online adheres to strict security guidelines and will not misuse or give your personal details to a third party. Medical aid details provided will be for the sole purpose of claiming the exact amount as per the purchase of the product. Delivery fee may be paid separately.
  • Promotions and prices may vary from in-store prices and promos.
  • In the event of the incorrect frame or prescription contact lenses being ordered, we will gladly swap items on condition that the returned items are unused, unopened, unmarked, not damaged and match all the batch numbers dispensed on order received. Delivery will be charged to customer.
  • You agree that the purchase using your medical aid is for yourself or only members and dependents of the medical aid details provided.
  • Prescription spectacles are not refundable.
  • In the even that an error at our lab has occurred, new lenses will be made at no charge.
  • The use of this site is an acceptance of our terms and conditions.

Warranty

  • Frames carry a 1 year warranty against manufacturer faults. Damage of the product caused by misuse will not be honored in the warranty.
  • The conclusion of whether the product is damaged due to manufacture fault or misuse is done by supplier representatives and their judgment / inspection is not a representation of us directly.
  • Warranty issues needing inspection may take up to 2 weeks for conclusion as many suppliers are outside of Durban.
  • Damaged products can be dropped off at your own cost to the nearest branch of I SEE Optical or can be delivered to:
    Shop 12, Pick n’ Pay Centre
    Malvern
    Or
    LG37, Watercrest Mall
    Waterfall